🛡️ Safe and Responsible Platform

Responsible Gaming at 299bct
Our Commitment

Gaming is meant to be enjoyable — we want you to always stay in control. All protection tools, including deposit limits, time-outs, and self-exclusion, are right at your fingertips.

21+ | For Adults Only

Why Responsible Gaming Matters

Online betting and casino games are a form of entertainment. Like any form of entertainment, they should be enjoyed within limits. 299bct believes that a player's greatest protection is awareness of their own boundaries. Our responsible gaming programme is built on this belief.

Many players across Bangladesh enjoy cricket betting, slot games, and live casino at 299bct every day. We want this experience to always be positive and enjoyable. If you ever feel that gambling is getting out of control, our support tools are here for you.

Important: Gambling is only for those aged 21 and above. Underage persons are strictly prohibited from opening an account or playing games. If you believe someone underage is using the platform, please notify our support team.

Our Protection Tools

We provide these effective tools to ensure responsible gaming at 299bct.

Set Deposit Limits

Set a daily, weekly, or monthly deposit limit. Once a limit is set, it takes effect immediately. Increasing a limit requires a 7-day wait — but lowering it is instant.

Time-Out

Whenever you feel the need, you can take a time-out ranging from 24 hours to 6 weeks. During this period, logging in or placing bets will be completely blocked on your account.

Self-Exclusion

Choose self-exclusion for a longer break. Your account can be closed for 6 months or permanently. Once active, it cannot be reversed — so make the decision carefully.

Set Loss Limits

Set a maximum loss amount in advance. Once that amount is lost, the account will automatically end the session and send you a notification.

Session Time Limit

Set how long you want to play in one go. Once the set time is up, you will be automatically logged out and advised to take a rest.

Minor Protection

Use passwords and PINs to keep devices secure from minors. If you notice any suspicious activity, contact support immediately.

Age Verification and Identity Confirmation

Age verification is mandatory when opening an account at 299bct. Only those aged 21 or above can access the full service. Deposits and withdrawals remain limited until age verification is complete.

The identity confirmation process accepts a National ID (NID), passport, or other government-issued documents. This process ensures both player protection and platform security.

  • Age verification is mandatory at account registration
  • No one under 21 is allowed to register
  • Withdrawal process is suspended if documents are not submitted
  • Identity information is secured with SSL encryption
  • Suspicious accounts are automatically flagged for review

Age Verification Steps

1

Account Registration

Register with your correct date of birth.

2

Document Upload

Submit a clear photo of your NID or passport.

3

Review

Our team verifies the documents and grants approval.

4

Full Access

All services are unlocked once verification is complete.

Recognise the Signs of Problem Gambling

If you notice any of the following, you should take a break or seek help.

Warning Signs

  • Betting or borrowing money beyond your means
  • Continuing to play to try to recover losses
  • Hiding gambling from family or friends
  • Thinking about stopping but being unable to
  • Feeling restless or irritable when unable to play
  • Gambling affecting work or studies

Help Yourself

  • Talk to someone you trust about the problem
  • Use the self-exclusion feature at 299bct
  • Lower your deposit limit
  • Take a time-out and get some rest
  • Speak with our live chat support
  • Seek professional mental health support
Remember: Gambling is not a way to earn money — it is a form of entertainment. Never gamble to pay bills or settle debts. Placing larger bets to try to win back lost money is also a dangerous habit.

Deposit and Withdrawal Limit Guidelines

Deposit Information

  • Minimum deposit: ৳100
  • Methods: bKash, Nagad, Rocket, bank transfer
  • Set your own daily limit
  • Lowering a limit takes effect immediately
  • Increasing a limit requires a 7-day wait

Withdrawal Information

  • Minimum withdrawal: ৳1,000
  • Processing time: within 10-45 minutes
  • Methods: bKash, Nagad, Rocket, bank transfer
  • Withdrawal available once identity verification is complete
  • Secure and fast process
Tip: Review your betting history every month. Keep track of how much you have spent and how much you have won. This is one of the most effective ways to play responsibly.

Support and Contact

We are always here for any questions related to responsible gaming.

24/7 Live Chat

Speak with our Bengali-language live chat support at any time of day or night. You will find answers to all questions related to responsible gaming.

Email Support

For detailed issues, contact us by email.
[email protected]

Account Protection

For self-exclusion or a time-out, submit a request directly from your account settings or contact support.

Core Principles of Responsible Gaming

299bct's responsible gambling policy is designed to provide every player with a safe and enjoyable experience. We believe that gambling should always be the result of a conscious choice, never a compulsion.

Fair play is guaranteed on our platform — all game outcomes are impartial and there is no manipulation. Your personal and financial information is kept secure with SSL encryption.

Responsible gaming means: playing within a set budget, accepting the possibility of loss, spending time with family and friends, and not making gambling the centre of your life. If you feel that gambling is having a negative effect on your mental health or relationships, take a break immediately.

✅ Do's

  • Play for entertainment
  • Set a budget in advance
  • Take regular breaks
  • Keep limits in place
  • Ask for help when needed

❌ Don'ts

  • Don't gamble with borrowed money
  • Don't play more to recover losses
  • Don't play if you are under 21
  • Don't let it become an addiction
  • Don't hide a problem

Frequently asked questions (FAQ)

Common questions and answers about responsible gaming.

Go to the "Responsible Gaming" section in your account settings and select the self-exclusion option. Alternatively, contact our 24/7 live chat support and we will complete the process on your behalf. Once self-exclusion is active, it cannot be cancelled before the set period ends.

Yes, lowering a deposit limit always takes effect immediately. However, increasing a limit requires a 7-day waiting period — this is intentional so that decisions are not made on impulse.

Absolutely. Your account balance remains completely safe during a time-out or self-exclusion. Once the break ends, you can log in again and use your account as normal or make a withdrawal.

Start by talking to them openly without judgement. Let them know about the responsible gaming tools available at 299bct. If needed, contact our support team — we can also provide guidance to family members. Professional mental health support can be very effective as well.

Creating or using an account by anyone under age is strictly prohibited. If age verification reveals the user is underage, the account is suspended immediately and any deposited funds are returned. If you know that an underage person is using an account, please let us know via live chat.

Setting a loss limit automatically stops betting once you have lost a specified amount. Setting a session limit triggers an automatic logout once the set time has passed. Both tools can be configured from the "Responsible Gaming" section in account settings. Live chat support is available to help with anything.

Enjoy Responsibly at 299bct

Play at 299bct with a balance between fun and safety. All our game and betting sections are open for you.

Browse Casino Cricket Betting Slot Games More Questions? FAQ

For players aged 21 and above only. Play responsibly.

Access Your Secure Account

Log in to your account using 299bct's secure login system. You will find all responsible gaming tools there — deposit limits, time-out, and self-exclusion — all easy to access.

  • Login secured with SSL encryption
  • Set limits directly from settings
  • Check betting history and balance
  • Instant support via live chat
Log in to 299bct

Secure Platform

Fair Play • SSL Protection • Fast Payments

For Ages 21+ Only