Your Information Security

299bct Privacy Policy

This policy clearly sets out how your personal information is collected, stored, and used.

Last Updated: January 2026

Introduction and Scope

299bct ("we", "our") operates a secure and reliable online gaming platform for users in Bangladesh. This privacy policy explains what information we collect about you when you use the website https://299bct.cam ("Site"), why we collect it, and how we use it.

By creating an account on this Site or using any of our services, you consent to the terms of this privacy policy. If you do not agree with any part of this policy, please refrain from using our services.

Important: This privacy policy applies only to 299bct's own site and services. We have no control over third-party websites or services, and 299bct is not responsible for their privacy policies.

What Information We Collect

We may collect the following types of information to improve your service experience and ensure secure transactions:

Personal Identity Information

  • Full name and date of birth
  • Email address
  • Username and password (encrypted)
  • National ID or passport number (for verification)

Financial Transaction Information

  • Deposit and withdrawal history
  • bKash, Nagad, Rocket account numbers
  • Bank account details (if applicable)
  • Transaction dates and amounts

Technical and Usage Information

  • IP address and device type
  • Browser name and version
  • Time spent on the site and pages visited
  • Login times and frequency

Gaming Activity Information

  • History of games played
  • Bet amounts and outcomes
  • Bonus claimed and used
  • Rewards and VIP level progress

Purpose of Using Your Information

Collected information is used only for specific, legitimate purposes. 299bct uses your information for the following:

  • Account Management: To create, verify, and keep your account secure.
  • Processing Financial Transactions: For deposits, withdrawals, and bonus payments.
  • Identity Verification (KYC): To prevent fraud and comply with legal obligations.
  • Customer Service: To resolve your questions, complaints, or issues.
  • Service Improvement: For analysis to improve the platform experience.
  • Security Monitoring: To detect and prevent suspicious activity.
  • Communications: To notify you about important updates, promotional information, or policy changes.
  • Responsible Gaming: To identify excessive gaming behaviour and provide support when needed.

Information Storage and Security

299bct is committed to ensuring the highest level of security for your information. We use industry-standard security technology.

SSL Encryption

All data transfers are protected by 256-bit SSL encryption, which safeguards your information from third parties.

Secure Servers

Your information is stored in secure data centres with 24/7 security monitoring in place.

Access Control

Only authorised personnel can access your information, and every access is logged.

Data Retention Period

We retain your information for as long as your account is active or as needed to provide services. Even after an account is closed, information may be retained for a specific period for legal compliance, dispute resolution, or fraud prevention purposes.

Password Protection: Your password is never stored directly — it is secured using a one-way cryptographic hashing method. Even so, keeping your password confidential and changing it regularly is your own responsibility.

Sharing Information with Third Parties

299bct does not sell your personal information. However, limited information may be shared with trusted parties in specific circumstances:

  • Payment Processors: Necessary information is shared to complete transactions via bKash, Nagad, Rocket, and bank transfers.
  • Identity Verification Services: Trusted third parties may be used to complete the KYC (Know Your Customer) process.
  • Legal Authorities: Information may be provided in response to a court order or a lawful request from authorities.
  • Fraud Prevention: Relevant information may be shared with authorities to prevent money laundering or fraud.
  • Service Providers: Technology partners who assist in operating the platform have limited access only to the information they need, and they are bound by strict confidentiality agreements.
Not shared for marketing purposes: Your information is not sold or shared with any third party for marketing purposes. All our partners are subject to data protection agreements.

Cookies and Tracking Technologies

299bct uses cookies and similar technologies to improve the user experience. Cookies are small data files stored on your device.

Essential Cookies

Essential for the core functionality of the site. These are used for login status, session management, and security. These cookies cannot be disabled.

Analytics Cookies

Collect usage statistics about the site, which help us improve the page experience. These are not personally identifiable.

Preference Cookies

Used to remember your language preference, theme setting, and other personalised settings.

Cookie Control

You can control or delete cookies from your browser settings. However, disabling essential cookies may cause some features of the site to stop working.

Your Rights and Choices

By using the 299bct platform, you have the following rights:

Right to Access

You have the right to know what information we hold about you.

Right to Correction

You can request that incorrect or incomplete information be corrected.

Right to Deletion

In certain circumstances, you can request that your information be deleted.

Objection to Processing

You have the right to object to the use of your information for certain purposes.

Data Portability

You can request a copy of your information.

Unsubscribe from Marketing

You can request to stop receiving promotional communications at any time.

To exercise these rights, please contact our support team. We generally respond to your request within 30 business days. Some requests may not be fully fulfilled due to legal obligations.

Minors and Age Verification

299bct strictly ensures that only those aged 21 or above may create an account and use our platform.

21+ Age Requirement: You must confirm your age when registering an account. We accept a government-issued ID, passport, or national identity card as proof for age verification. If we determine that a user is under 21, their account will be closed immediately and action will be taken in accordance with applicable law.

We do not knowingly collect information from minors. If you believe a minor has created an account on our platform, please contact our support team immediately.

Policy Changes

299bct reserves the right to update this privacy policy as needed. For any significant changes:

  • We will publish a notice on the site and the "Last Updated" date at the top of the page will be changed.
  • Registered users may be notified by email of significant changes.
  • Continuing to use the site after changes have been made will be considered as your consent to the new policy.
  • Previous versions of the policy can be provided upon request.

We recommend that you visit this page regularly and keep yourself updated on any changes to the privacy policy.

Contact and Complaints

If you have any questions, concerns, or complaints about this privacy policy, please get in touch with us. Our team is always ready to ensure the security of your information.

Contact Us

[email protected]
24/7 Live Chat Support — click the live chat button in the bottom right corner of the site
Our support team provides assistance in Bengali 7 days a week, 24 hours a day

After receiving your complaint, we will respond as soon as possible. For important matters, sending an email may be more effective.